Privacy Policy

1. Introduction

Welcome to StudyHub Kenya! We are committed to protecting your privacy and building a trusted platform for Kenyan university students. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

By installing and using the StudyHub Kenya app, you consent to the data practices described in this policy. If you do not agree with the terms, please do not access or use the app.

2. Information We Collect

We collect information that is essential to provide and improve our core service: connecting you with relevant past papers for your studies.

A. Personal Information You Provide:

• Email Address: We collect your email address for the purpose of creating and authenticating your account. It is also used as the primary method for resetting your password should you forget it.
• Academic Information: To serve you the correct educational content, we ask you to voluntarily provide:
  • Your University
  • Your Course/Program
  • Your Year of Study

B. Information Collected Automatically:

• Usage Data: We may collect information on how you interact with the app, such as the past papers you access, search queries, and feature usage. This data is anonymous and aggregated and helps us understand which materials are most valuable and how to improve the app.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Create and Manage Your Account: To authenticate you and secure your personal account.
• To Provide the Core Service: To filter and display the past papers and study materials specific to your selected course and year of study.
• To Communicate with You:
  • To send you essential service-related announcements (e.g., password reset links).
• To Improve Our App: Anonymous, aggregated data helps us analyze user behavior and improve the functionality, content, and user experience of StudyHub app.
• To Ensure Security: To monitor and prevent fraud, abuse, and security breaches.

4. How We Share Your Information

We may share information only in the following situations:

• Service Providers: We may employ trusted third-party companies (e.g., cloud hosting providers, analytics services) to facilitate our app. These providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• To Protect Our Rights: To investigate potential violations of our terms, to defend against legal claims, or to protect the rights, property, and safety of our users, ourselves, or the public.

6. Data Security

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required by law.

• Account Information: We will retain your email and academic profile for as long as your account is active.
• Deletion: You can request the deletion of your account and associated data at any time by contacting us at the email below.

8. Your Data Protection Rights

Depending on your location, you have certain rights regarding your personal data:

• Correction: You can update your academic information directly in the app. You can also request that we correct any inaccurate data.
• Deletion: You have the right to request that we delete your personal data.
• Objection and Restriction: You can object to our processing of your data or ask us to restrict processing.

To exercise any of these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe.

9. Children's Privacy

StudyHub app is intended for use by university students, who are typically over the age of 18. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected such data, we will take steps to delete it promptly.

10. International Data Transfers

Your information is processed on servers located outside of Kenya, including in other countries with data protection laws that may differ from our Kenyad, jurisdiction. We will ensure appropriate safeguards are in place to protect your data in accordance with this policy.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this policy periodically for any changes.

12. Contact Us

Thank you for trusting StudyHub Kenya app with your studies. We are here to support your academic journey!